The items displayed on our website are either in stock or available from one of our key suppliers. We challenge ourselves to provide a prompt delivery service and despatch orders using Royal Mail's First Class and recorded delivery services. Larger and heavier items are sent using a courier (Parcelforce).

Most deliveries should be received within 2-4 Working days from date of despatch but please leave up to 10 to 14 days for orders to arrive.

Delivery Charges (inc. Insurances)

Next Day/ Special delivery is only available when the item is in stock and orders are placed before 16:00 Monday to Friday.

Next day/ Special delivery is not applicable on Pre Orders. Also, all pre orders have an individual delivery charge as they all arrive separately and are shipped individually so each bear will be delivered in a separate consignment.

Orders placed after 16:00 will be despatched the following day on a Next day/ Special delivery service for arrival the day after.
Orders placed on a Friday after 16:00 will be shipped the following Monday and will arrive on Tuesday.

If you live in the Highlands, Islands or Northern Ireland, more specifically Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE there is an additional cost of £10.00.

At Magpies Gifts Ltd. we want to be as flexible as possible and offer the facility to have your order delivered to another address other than your home (subject to security checks). This is great if you are busy and there isn't anyone at home during the day and need your purchase delivered to your work address or if you are buying something as a gift for a family member or friend. Simply create an account with your own personal details then change the delivery / shipping address at step 1 of the checkout process and fill in the address where you want your item to be sent.

When ordering multiple items, we may fulfil your order in separate consignments but will not charge any extra for doing so. In the event of an item being unavailable or we have failed to deliver within 28 days, we will make contact with you explaining the details and give you the opportunity to cancel your order. Any payment you have made to us will be refunded. 

When you have placed an order with Magpies Gifts Ltd., you will receive a confirmation e-mail with the details of your purchase. Your order represents an offer to purchase an item which is only accepted when we e-mail confirmation of dispatch.

Returning an Item

We honour your right to cancel an order under the distant selling regulations (2000). You have 7 days in which to notify us that you wish to cancel and the 7 days commences on the day after you receive your order. This is your statutory 'cooling off' period. You can notify us by e-mail, or fax. Unless your delivery is defective or damaged, it is your responsibility to return the goods at your cost. You must notify us prior to sending the item back otherwise we cannot accept it.

Any promotional item or free gifts that were sent as part of the order must be returned also.

Any item being returned to us must be received by us within 7 days of us being notified of your intention to send the item back. If the item is unwanted and returned, we will refund the cost of the bear as per your statutory rights excluding the cost of delivering the item to you.

Returning a Defective or Damaged Item

At Magpies Gifts Ltd., we expect a high level of service from both ourselves and our suppliers. In the rare occurrence that you have received your order and it is defective or damaged, please contact us immediately either by e-mail or using our contact page and we will arrange to return the damaged item and send you a replacement.

Last updated on 12th March 2012